The shine methodology--identifying telematic service opportunities for healthcare

The SHINE methodology has been developed to analyse the business needs of healthcare providers. It forms part of an overall SHINE framework that offers complete support from the development of an information technology strategy through to evaluating the implementation of telematic services. The five stages of the methodology are described together with its position in the overall framework. An example is presented showing the impact of applying the methodology to the entitlement assessment of medical cards and compares this approach with a more conventional approach.