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Duration estimates and users' preferences in human-computer interaction

J Meyer1, D Shinar, Y Bitan

  • 1Department of Industrial Engineering and Management, Ben-Gurion University of the Negev, Israel.

Ergonomics
|January 1, 1996
PubMed
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Computer wait message displays affect perceived wait times and user preference. Dynamic displays with slower changes and specific graphics like epigrams are preferred, influencing user satisfaction beyond just duration.

Area of Science:

  • Human-Computer Interaction
  • Cognitive Psychology
  • User Experience Design

Background:

  • Understanding user perception of time during computer interactions is crucial for designing effective interfaces.
  • Previous research on time estimation provides a foundation for analyzing wait time experiences.
  • The impact of visual cues on subjective time perception needs further investigation in computing contexts.

Purpose of the Study:

  • To evaluate how different static and dynamic computer 'wait' message displays influence users' subjective estimates of waiting duration.
  • To determine user preferences among various wait message display types.
  • To assess the relevance of time estimation models to computer wait periods and user satisfaction.

Main Methods:

  • Two experiments were conducted to test various static and dynamic computer wait message displays.

Related Experiment Videos

  • Participants provided subjective estimates of interval durations during computer response waits.
  • Users rated their preferences for different display types, including static, dynamic, graphic, and text-based messages.

    • Main Results:

    • Static displays resulted in uniform duration estimates.
    • Dynamic displays showed a correlation between the rate of change and perceived duration; faster changes generally increased estimates.
    • Slow-changing graphic displays were perceived as the shortest wait times, and epigrams were the most preferred display type.

    Conclusions:

    • Basic time estimation research is applicable to predicting subjective wait-period assessments in computing.
    • User satisfaction with wait displays is influenced by factors beyond perceived duration, including display type and content.
    • Interface designers should consider a range of variables, not solely time perception, when selecting wait displays for optimal user experience.