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Training older adults to use automatic teller machines

W A Rogers1, A D Fisk, S E Mead

  • 1Department of Psychology, University of Georgia, Athens 30602-3013, USA. wendy@egon.psy.uga.edu

Human Factors
|September 1, 1996
PubMed
Summary

This study found that online tutorials significantly improve older adults' ability to use automatic teller machines (ATMs). Specific training methods greatly impact performance, highlighting the need for effective ATM instruction for seniors.

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Area of Science:

  • Gerontology
  • Human-Computer Interaction
  • Educational Technology

Background:

  • Older adults often face challenges with new technologies like automatic teller machines (ATMs).
  • Effective instructional strategies are crucial for enhancing technology adoption and independence in older populations.

Purpose of the Study:

  • To evaluate the efficacy of different instructional programs for teaching older adults how to use ATMs.
  • To determine which training method best facilitates ATM skill acquisition and transfer.

Main Methods:

  • Fifty-six older adults (61-81 years) were randomly assigned to four groups: description, text guide, pictorial guide, and online tutorial.
  • Participants practiced on an ATM simulator and were tested 24 hours later on familiar and novel transactions.

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Main Results:

  • The online tutorial group demonstrated the highest accuracy in performing ATM transactions.
  • Text and pictorial guide groups showed intermediate performance, while the description group performed worst.
  • Training type significantly influenced both acquisition and transfer of ATM skills.

Conclusions:

  • Providing targeted ATM training is essential for older adults.
  • Online tutorials, offering specific task practice, are the most effective method for improving ATM usability and skill transfer in this demographic.