The image of health sciences librarians: how we see ourselves and how patrons see us

A survey was conducted to solicit data related to health professionals image of librarians. Physicians, residents, nurses, medical students, dentists, pharmacists, physical therapists, and occupational therapists were questioned about their experiences with and opinions of librarians, particularly the skills and characteristics needed by helpful, successful librarians. Health sciences librarians were also questioned about their own professional image and their perceptions of their patrons' impression of librarians. Librarians and health professionals alike ranked good communication as the most important skill for librarians. Computer or technological skills were ranked fourth by librarians but second by health professionals. Although librarians tended to describe themselves in slightly more positive terms than did their patrons, health professionals viewed librarians as approachable, responsive, supportive, and open to change. Health professionals also reported that they received accurate, reliable, and timely information from librarians and that this information was valuable.