Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

Developing and using a patient satisfaction survey: a case study

K H Dansky1, C J Colbert, P Irwin

  • 1Pennsylvania State University, USA.

Journal of American College Health : J of ACH
|September 1, 1996
PubMed
Summary
This summary is machine-generated.

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

Documentation of contrast hypersensitivity reactions: a socio-ecological scoping review.

European journal of radiology·2025
Same author

Dynamics of data availability in disease modeling: An example evaluating the trade-offs of ultra-fine-scale factors applied to human West Nile virus disease models in the Chicago area, USA.

PloS one·2021
Same author

Seasonal exposure of carbon dioxide ice on the nucleus of comet 67P/Churyumov-Gerasimenko.

Science (New York, N.Y.)·2016
Same author

Emeritus Professor William (Bill) Towler Clark BVMS, PhD, FRCVS 1935 - 2015.

Australian veterinary journal·2016
Same author

Exposed water ice on the nucleus of comet 67P/Churyumov-Gerasimenko.

Nature·2016
Same author

Cometary science. The organic-rich surface of comet 67P/Churyumov-Gerasimenko as seen by VIRTIS/Rosetta.

Science (New York, N.Y.)·2015
Same journal

Racial trauma and substance use in college students: Experiential avoidance and ethnic identity.

Journal of American college health : J of ACH·2026
Same journal

Understanding time as a predictor of mental health, academic performance, and help-seeking behavior among undergraduates: a mixed methods analysis.

Journal of American college health : J of ACH·2026
Same journal

Balancing the plate and GPA: Exploring food pantry use and academic performance in college students.

Journal of American college health : J of ACH·2026
Same journal

The relationship between resilience, identity, and perceived stress among indigenous students at a large southwestern university.

Journal of American college health : J of ACH·2026
Same journal

Thwarted belongingness, burdensomeness, and self-injury and suicidal behavior in college students: A thematic analysis.

Journal of American college health : J of ACH·2026
Same journal

Bridging the gap of healthcare underutilization: The appeal of a digital wellness platform among college men at two U.S. schools.

Journal of American college health : J of ACH·2026
See all related articles

This case study details designing a patient satisfaction measurement system for university health services. The findings offer insights into improving service quality and client feedback methods.

Area of Science:

  • Health Services Research
  • Quality Management
  • Higher Education Health

Background:

  • Patient satisfaction is crucial for quality management in student health services.
  • Satisfaction impacts healthcare-seeking behaviors and patient-provider relationships.
  • Measuring satisfaction is key to improving student healthcare experiences.

Purpose of the Study:

  • To describe the design and implementation of a patient satisfaction measurement system.
  • To outline the rationale and process for developing a satisfaction survey for university health services.
  • To share experiences in survey development, administration, and data management for student health.

Main Methods:

  • Case study approach detailing system design and implementation.

Related Experiment Videos

  • Development and administration of a patient satisfaction survey.
  • Data management and analysis of client feedback.

    • Main Results:

    • Successfully designed and implemented a system to measure patient satisfaction.
    • Gained valuable insights into survey development, administration, and data management.
    • Identified key areas for improving student health services based on client feedback.

    Conclusions:

    • The developed system provides a framework for ongoing patient satisfaction assessment.
    • Experiences from this project will inform future quality improvement initiatives.
    • Effective measurement of client satisfaction is essential for enhancing university health services.