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Related Experiment Videos

"Difficult patients" as family physicians perceive them

R C Katz1

  • 1Department of Psychology, University of the Pacific, Stockton, CA 95211, USA. RKatz@UOP.edu

Psychological Reports
|October 1, 1996
PubMed
Summary
This summary is machine-generated.

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Physicians find patient behaviors like expecting a cure or refusing responsibility frustrating, impacting the doctor-patient relationship. Understanding these frustrations is key to improving medical care.

Area of Science:

  • Medical Sociology
  • Clinical Psychology
  • Healthcare Management

Background:

  • The physician-patient relationship is crucial for effective medical care.
  • Patient behaviors can negatively impact this essential relationship.
  • Identifying physician frustrations is vital for improving healthcare interactions.

Purpose of the Study:

  • To examine patient behaviors and attributes that physicians find frustrating.
  • To understand factors that may jeopardize the physician-patient relationship.

Main Methods:

  • A questionnaire with 32 items was administered to 34 practicing family physicians.
  • Physicians rated patient characteristics on a 9-point scale for frustration levels.
  • Items were based on prior research and validated by experts.

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Main Results:

  • Over 80% of physicians reported frustration with patients seeking "cures," presenting late-stage symptoms, malingering, or avoiding health responsibility.
  • Degenerative and chronic illnesses were least frustrating for physicians.
  • Physician frustration levels were not correlated with years of experience.

Conclusions:

  • Specific patient behaviors significantly frustrate physicians, potentially harming the doctor-patient dynamic.
  • Addressing these physician frustrations may enhance patient care and relationship quality.
  • Findings offer insights into physician perspectives amidst evolving healthcare landscapes.