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Negotiating outcomes with patients and families
Seminars for Nurse Managers
|September 1, 1996
Summary
Effective healthcare negotiation requires caregivers to help patients realistically view achievable outcomes. Caregivers must adapt strategies to renegotiate goals, fostering patient engagement and successful treatment.
Area of Science:
- Healthcare Management
- Patient-Centered Care
- Clinical Communication
Background:
- Quality care delivery is challenged by rapid healthcare environments and limited treatment options.
- Negotiating realistic patient outcomes is essential for achieving quality care.
- Patients and families require clear understanding of achievable health outcomes.
Purpose of the Study:
- To explore the critical role of caregivers in negotiating patient outcomes.
- To identify strategies for caregivers to facilitate realistic outcome expectations.
- To examine how caregivers can act as catalysts in achieving patient goals.
Main Methods:
- Qualitative analysis of caregiver roles in outcome negotiation.
- Exploration of communication strategies in accelerated care settings.
- Review of patient-centered approaches to goal setting.
Main Results:
- Caregivers must dynamically reformulate and renegotiate outcomes with patients and families.
- Successful negotiation involves understanding patient perspectives on illness and interventions.
- Caregivers facilitate outcome achievement by translating knowledge into behavior and establishing feedback loops.
Conclusions:
- Caregivers are pivotal catalysts in the outcome-achievement process.
- Creative strategies are needed for caregivers to effectively negotiate care goals.
- Addressing patients' personal feelings and planning behavior change are key components of successful negotiation.