Related Experiment Videos
The nursing triage process: a video review and a proposed audit tool
J C Williams1, N L Jones, F J Richardson
1Accident and Emergency Department, Cardiff Royal Infirmary, United Kingdom.
Journal of Accident & Emergency Medicine
|November 1, 1996
Abstract
Objective:
To review the activity of the nurse triage process.
Setting:
The triage room for adults attending the accident and emergency department of the Cardiff Royal Infirmary.
Methods:
226 triage processes were videotaped over 31 h during July 1994. Activities were subsequently analysed using a specially designed chart.
Results:
Areas for improvement in staff communication skills and patient privacy were identified.
Conclusions:
The use of video in the triage room allows assessment of the triage process and is a valuable aid to training. Additionally, a potential visual audit tool has been identified.