Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

Perceptions and satisfaction with emergency department care

K J Rhee1, J Bird

  • 1Department of Surgery, University of Nebraska Medical Center, Omaha, USA.

The Journal of Emergency Medicine
|November 1, 1996
PubMed
Summary
This summary is machine-generated.

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

Does synchronising follicular wave emergence improve outcomes in non-superstimulated donor cattle undergoing ovum pick-up (OPU) for in vitro embryo production?

Australian veterinary journal·2026
Same author

Facial fire with use of high-flow nasal oxygen during laser surgery.

Anaesthesia reports·2024
Same author

The oral health of adults with learning disabilities: A secondary analysis of the Adult Dental Health Survey 2009.

Community dental health·2024
Same author

Paradigm shift towards emergency cholecystectomy: one site experience of the Chole-QuiC process.

Annals of the Royal College of Surgeons of England·2023
Same author

Diminished impact.

British dental journal·2020
Same author

First Report of a Bean-Infecting Begomovirus from Macroptilium lathyroides in Puerto Rico That Is Distinct from Bean Golden Mosaic Virus.

Plant disease·2019

Patient satisfaction with Emergency Department (ED) care hinges more on technical quality than timeliness or bedside manner. This study highlights key drivers of positive patient experiences in hospital EDs.

Area of Science:

  • Healthcare Management
  • Patient Experience Research
  • Emergency Medicine

Background:

  • Patient satisfaction is a critical metric in healthcare quality assessment.
  • Understanding factors influencing patient satisfaction in Emergency Departments (EDs) is vital for service improvement.

Purpose of the Study:

  • To identify the key determinants of patient satisfaction with Emergency Department (ED) care.
  • To compare the relative importance of technical quality, timeliness, and interpersonal aspects of care on overall ED satisfaction.

Main Methods:

  • A telephone questionnaire was administered to 618 patients within 60 days of their ED visit.
  • Patients rated various aspects of care, including technical performance, bedside manner, and service timeliness, on a 5-point scale.

Related Experiment Videos

  • Data were collected over a 13-month period at a university hospital ED.

    • Main Results:

    • Perceived technical quality of care significantly impacts patient satisfaction more than perceived timeliness or bedside manner.
    • Nursing and physician technical performance were rated on a 5-point scale.
    • Overall service and registration clerk service also contributed to patient perceptions.

    Conclusions:

    • Technical aspects of care delivery are paramount in shaping patient satisfaction in the Emergency Department.
    • Healthcare providers should prioritize enhancing the technical quality of nursing and physician performance to improve patient satisfaction.
    • While timeliness and bedside manner are important, technical proficiency appears to be the primary driver of positive ED experiences.