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A flexible staffing model for patient service associates
C A Kieltyka1, S Robertson, K G Behner
1Surgical Department, Rush University, Rush-Presbyterian-St. Luke's Medical Center, Chicago, IL, USA.
The Journal of Nursing Administration
|January 1, 1997
Abstract:
A flexible staffing model for the patient service associate (PSA), a type of multiskilled worker, was developed at an academic medical center. The model uses the patient census, admissions, and discharges on a patient care unit to determine how many PSAs are needed during a 24-hour period. The authors discuss the staffing model's effects on labor costs and the quality of PSA work.