[Tools for assessing the quality of care in health facilities. Experience in Ferrara]

Studies of health care quality are based on the evaluation of the way of how knowledges and available resources interact in order to guide individual behaviour as well as organisational planning. We have tested a sample of patient's impressions, using an anonymous questionnaire. During a period of 12 months 1039 patients have been questions. The result of our study demonstrates the necessity of a closer cooperation between general practitioner and in-hospital physician even in order to guarantee communication and promote trusting between hospital and patients.