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Related Experiment Videos

Patient-physician trust: an exploratory study

D H Thom1, B Campbell

  • 1Department of Medicine, Stanford University School of Medicine, Palo Alto, CA 94304-1760, USA.

The Journal of Family Practice
|February 1, 1997
PubMed
Summary
This summary is machine-generated.

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Patient trust in physicians is crucial. Key factors include technical competence and interpersonal skills like communication, caring, and honesty, impacting the patient-physician relationship.

Area of Science:

  • Medical Sociology
  • Qualitative Health Research
  • Patient-Physician Relationship Dynamics

Background:

  • Patient trust in physicians is a growing concern, particularly with the rise of managed care.
  • The subject of patient trust remains understudied, necessitating further qualitative investigation.
  • Understanding patient experiences is vital for improving the patient-physician relationship.

Purpose of the Study:

  • To explore patients' self-reported experiences with trust in their physicians.
  • To identify the key components that constitute patient trust within the medical relationship.
  • To gain deeper insights into the formation and maintenance of patient trust.

Main Methods:

  • Qualitative research design utilizing focus groups with 29 diverse patient participants (aged 26-72).
Keywords:
Empirical ApproachProfessional Patient Relationship

Related Experiment Videos

  • Focus groups were audio-recorded, transcribed, and analyzed using grounded theory principles by four independent readers.
  • Exploration of patient experiences with trust in physicians across three distinct practice settings.

    • Main Results:

    • Nine categories of physician behavior emerged from patient experiences.
    • Technical competence (thoroughness, effective treatment) and interpersonal skills (understanding, caring, communication, partnership, honesty) were primary categories.
    • Predisposing, structural, and staffing factors also influenced patient trust.

    Conclusions:

    • The identified nine categories provide a framework for understanding patient trust experiences.
    • Specific physician behaviors, both technical and interpersonal, are critical for building and maintaining patient trust.
    • Insights gained can guide physicians in enhancing trust, thereby improving patient care and relationships.