Collaborative ventures in outcomes management: roles and responsibilities in a service line model

Outcomes management is an interdisciplinary process that directs providers toward developing and implementing best practice. A service line framework complements an outcomes management effort, aligning business and clinical spheres toward achievement of defined population targets. Within each sphere, provider roles must relate directly to outcomes initiatives, creating a synergy that promotes outcomes achievement. This article highlights the roles of the service line manager, advanced practice nurse/outcomes manager, staff nurse, nurse manager, physician, and administrator. This group, complemented by other essential interdisciplinary providers, forms a collaborative practice team charged with continuous quality enhancement of an outcomes management program.