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Breaking down language barriers in clinical practice

J Blackford1, A Street, C Parsons

  • 1School of Nursing, La Trobe University, Melbourne.

Contemporary Nurse
|March 1, 1997
PubMed
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Effective communication is vital in nursing, especially with non-English speaking backgrounds (NESB). This study highlights the essential role of interpreter services and nurse strategies for better communication with diverse patient populations.

Area of Science:

  • Nursing
  • Healthcare Communication
  • Cultural Competence

Background:

  • Effective communication is crucial in skilled nursing practice.
  • Australia's multicultural population presents communication challenges for nurses, particularly with non-English speaking background (NESB) patients.
  • Existing communication strategies may not adequately address the needs of NESB patients.

Purpose of the Study:

  • To explore the essential role of interpreter services in nursing practice within a multicultural community.
  • To identify and analyze strategies used by nurses to enhance communication with non-English speaking families.
  • To improve the quality of care for patients from diverse linguistic backgrounds.

Main Methods:

  • A two-year participatory action research study was conducted.

Related Experiment Videos

  • The research focused on the practices of nurses caring for non-English speaking families.
  • Data was collected through observation and discussion with nursing staff.

    • Main Results:

    • The study identified the critical importance of utilizing interpreter services in nursing.
    • Nurses developed and implemented various strategies to work more effectively with interpreters.
    • Enhanced communication improved patient care and family satisfaction.

    Conclusions:

    • Interpreter services are indispensable for providing equitable and effective nursing care in multicultural settings.
    • Nurses require specific training and support to optimize the use of interpreters.
    • Addressing language barriers is key to achieving culturally competent nursing practice.