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Related Experiment Videos

Managing difficult staff interactions: effectiveness of assertiveness training for SCI nursing staff

M Dunn1, N Sommer

  • 1Spinal Cord Injury Service (128), Veterans Affairs Palo Alto Health Care Systems, Palo Alto, CA 94304, USA.

Rehabilitation Nursing : the Official Journal of the Association of Rehabilitation Nurses
|March 1, 1997
PubMed
Summary

A training class effectively reduced discomfort for registered nurses in spinal cord injury (SCI) centers when managing difficult staff interactions. The intervention improved nurses

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Area of Science:

  • Nursing
  • Rehabilitation Medicine
  • Psychology

Background:

  • Difficult staff interactions are common in rehabilitation settings.
  • Managing these interactions effectively is crucial for a positive work environment.
  • Existing training programs for healthcare staff on interpersonal skills may vary in effectiveness.

Purpose of the Study:

  • To assess the effectiveness of a 3-hour training class on managing difficult staff interactions.
  • To evaluate the impact of the training on nursing staff discomfort levels in a spinal cord injury (SCI) center.
  • To explore the relationship between educational background and perceived discomfort in interpersonal situations.

Main Methods:

  • Sixty-one nursing staff members from an SCI center participated in the study.

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  • Participants completed pre- and post-training questionnaires assessing discomfort in interpersonal situations.
  • The training incorporated lectures, discussions, modeling, and behavior rehearsal.

    • Main Results:

    • The training program demonstrated an overall effect on staff members.
    • Registered nurses reported a statistically significant decrease in discomfort after the training.
    • A significant relationship was found between educational levels and post-training discomfort.

    Conclusions:

    • The 3-hour training class was effective in reducing registered nurses' discomfort in specific difficult rehabilitation situations.
    • The findings suggest that targeted training can improve staff confidence in managing interpersonal challenges.
    • Further research may explore the long-term impact and generalizability of such training across different healthcare settings.