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Related Experiment Videos

Communication between nurses and nurse managers: a case study from an NHS Trust

D Tourish1, J Mulholland

  • 1School of Behavioural and Communication Sciences, University of Ulster, Newtownabbey, Northern Ireland.

Journal of Nursing Management
|January 1, 1997
PubMed
Summary

Effective communication audits reveal significant issues between nurses and managers in the NHS. Improving these nurse-manager relationships and communication strategies is crucial for organizational effectiveness.

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Area of Science:

  • Healthcare Management
  • Organizational Communication
  • Nursing Studies

Background:

  • Effective communication is vital for organizational efficiency and effectiveness.
  • The relationship between nurses and managers significantly impacts healthcare delivery.
  • Previous research highlights communication gaps in healthcare settings.

Purpose of the Study:

  • To propose and evaluate a communication audit methodology.
  • To examine the quality of communication between nurses and managers.
  • To identify areas for improvement in nurse-manager communication within the NHS.

Main Methods:

  • Utilized a case study methodology for an exploratory study.
  • Implemented a communication audit to assess nurse-manager interactions.

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  • Collected and analyzed data on communication patterns and perceptions.

    • Main Results:

    • The study identified significant existing problems in nurse-manager communication.
    • Data suggests widespread communication challenges within the NHS.
    • Specific areas of communication breakdown were pinpointed.

    Conclusions:

    • The proposed communication audit methodology is a valuable tool.
    • Addressing identified communication issues can enhance organizational effectiveness.
    • Implementing proposed strategies can improve nurse-manager relationships and communication throughout the NHS.