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Communication between nurses and nurse managers: a case study from an NHS Trust
1School of Behavioural and Communication Sciences, University of Ulster, Newtownabbey, Northern Ireland.
Journal of Nursing Management
|January 1, 1997
Summary
Effective communication audits reveal significant issues between nurses and managers in the NHS. Improving these nurse-manager relationships and communication strategies is crucial for organizational effectiveness.
Area of Science:
- Healthcare Management
- Organizational Communication
- Nursing Studies
Background:
- Effective communication is vital for organizational efficiency and effectiveness.
- The relationship between nurses and managers significantly impacts healthcare delivery.
- Previous research highlights communication gaps in healthcare settings.
Purpose of the Study:
- To propose and evaluate a communication audit methodology.
- To examine the quality of communication between nurses and managers.
- To identify areas for improvement in nurse-manager communication within the NHS.
Main Methods:
- Utilized a case study methodology for an exploratory study.
- Implemented a communication audit to assess nurse-manager interactions.
- Collected and analyzed data on communication patterns and perceptions.
Main Results:
- The study identified significant existing problems in nurse-manager communication.
- Data suggests widespread communication challenges within the NHS.
- Specific areas of communication breakdown were pinpointed.
Conclusions:
- The proposed communication audit methodology is a valuable tool.
- Addressing identified communication issues can enhance organizational effectiveness.
- Implementing proposed strategies can improve nurse-manager relationships and communication throughout the NHS.