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Hospital-based patient information services: a model for collaboration

W Tarby1, K Hogan

  • 1Crouse Hospital, Syracuse, New York 13210, USA.

Bulletin of the Medical Library Association
|April 1, 1997
PubMed
Summary

Crouse Hospital enhanced patient education by forming a multidisciplinary task force. This initiative significantly increased patient information requests and improved library services, demonstrating the value of hospital-based consumer health information.

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Area of Science:

  • Health Sciences
  • Library and Information Science
  • Hospital Administration

Background:

  • Crouse Hospital, a 612-bed not-for-profit teaching hospital, identified a need to improve patient and clinician education.
  • Existing hospital operations were examined to identify opportunities for enhancing educational support services.

Purpose of the Study:

  • To develop and implement a comprehensive, multidisciplinary approach to meet the educational needs of patients and clinicians.
  • To assess the impact of a newly developed patient education task force on information access and library services.

Main Methods:

  • Formation of a patient education task force involving all hospital departments.
  • Conducting surveys of hospital staff regarding information needs and resource availability.

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  • Implementing a library work plan focused on a multimedia approach and work redesign for staff.

    • Main Results:

    • Patient requests for information increased from 3% to 30% of total hospital requests within 18 months.
    • Work redesign improved the library staff's integration of patient education into daily operations.
    • Cost savings were realized through the elimination of duplicated resources and services.

    Conclusions:

    • The multidisciplinary, collaborative management model developed at Crouse emphasizes interdisciplinary communication.
    • The Crouse Hospital experience validates the effectiveness of establishing hospital-based consumer health information services.