Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

Client satisfaction: traditional care versus cluster care

Y L Gray1, L Sedhom

  • 1State University of New York Science Center at Brooklyn 11203-2098, USA.

Journal of Professional Nursing : Official Journal of the American Association of Colleges of Nursing
|January 1, 1997
PubMed
Summary

Clients receiving traditional home care reported higher satisfaction than those receiving cluster care. Men and white/Hispanic individuals also showed greater satisfaction across both care models.

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

Empowering staff nurses to participate in the American Nurses Association's call for quality indicators research.

The Journal of the New York State Nurses' Association·1999
Same author

Cluster care: an alternative to traditional care.

Home healthcare nurse·1995
Same author

The interactive seminar: an educational approach for voluntary HIV testing in a drug dependence treatment unit.

Journal of professional nursing : official journal of the American Association of Colleges of Nursing·1994
See all related articles

Area of Science:

  • Gerontology
  • Health Services Research
  • Nursing Care Models

Background:

  • Client satisfaction is a key indicator of home care quality.
  • Existing literature lacks studies comparing satisfaction in traditional versus cluster care models using validated instruments.

Purpose of the Study:

  • To describe and compare client satisfaction levels between traditional care and cluster care service delivery models.
  • To identify demographic factors influencing satisfaction within these models.

Main Methods:

  • A comparative study involving 77 elderly Medicaid-eligible clients from three urban home care agencies.
  • Utilized the Gray's Home Care Satisfaction Scale (GHCSS), a reliable and valid instrument (Cronbach's alpha = 0.78).
  • Employed independent student's t tests and analysis of variance for statistical analysis.

Related Experiment Videos

Main Results:

  • A statistically significant difference in satisfaction was found (t = -5.27, P = .0005), with traditional care clients reporting higher satisfaction.
  • Men reported higher satisfaction than women in both care groups (P < .007).
  • Black clients reported lower satisfaction compared to white or Hispanic clients in both groups.

Conclusions:

  • Traditional home care models may lead to higher client satisfaction compared to cluster care.
  • Demographic factors such as gender and race significantly influence client satisfaction in home care settings.
  • Findings highlight the need for further investigation into optimizing cluster care models to improve client experience.