Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

Benchmarking patient satisfaction

C M Lund1

  • 1Zimmerman & Associates, Hales Corners, WI 53130-0407, USA.

Best Practices and Benchmarking in Healthcare : a Practical Journal for Clinical and Management Application
|July 1, 1996
PubMed
Summary

Patient satisfaction surveys are crucial for healthcare insights. Careful survey design is essential, as the format significantly influences patient perception and feedback quality.

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

The influence of socioeconomic position on adjuvant treatment of stage III colon cancer: a systematic review and meta-analysis.

Acta oncologica (Stockholm, Sweden)·2020
Same author

A microdosimetric analysis of the interactions of mono-energetic neutrons with human tissue.

Physica medica : PM : an international journal devoted to the applications of physics to medicine and biology : official journal of the Italian Association of Biomedical Physics (AIFB)·2020
Same author

The effect of geriatric intervention in frail elderly patients receiving chemotherapy for colorectal cancer: a randomized trial (GERICO).

BMC cancer·2017
Same author

Efficacy and toxicity of adjuvant chemotherapy in elderly patients with colorectal cancer: the ACCORE study.

ESMO open·2016
Same author

Post-operative recovery profile after laparoscopic cholecystectomy: a prospective, observational study of a multimodal anaesthetic regime.

Acta anaesthesiologica Scandinavica·2007
Same author

Pursuing patients who don't pay.

Hospitals & health networks·2000

Area of Science:

  • Healthcare Management
  • Patient Experience Research

Background:

  • Patient feedback is vital for quality improvement.
  • Traditional survey methods may not fully capture patient perceptions.

Purpose of the Study:

  • To highlight the impact of patient satisfaction survey format on perceived outcomes.
  • To emphasize the importance of careful survey design in healthcare.

Main Methods:

  • Analysis of patient satisfaction survey methodologies.
  • Review of literature on survey design and its effect on data.

Main Results:

  • Survey format demonstrably influences patient responses.
  • Inconsistent or poorly designed formats can skew perceptions.

Conclusions:

  • Strategic design of patient satisfaction surveys is critical.
  • Optimizing survey format enhances the validity of patient feedback.

Related Experiment Videos