Measuring the performance of behavioral healthcare organizations: a proposed model
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Updated: Nov 1, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
1Missouri Institute of Mental Health, St. Louis 63139-1361, USA.
Abstract:
Practitioners in the field of behavioral healthcare are under increasing pressure to demonstrate the effective and efficient delivery of services. While there are a variety of models that provide important elements of a framework for defining and measuring organizational performance, few appear to integrate the unique perspectives of all the organization's key constituent or customer groups.
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