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Malpractice--the dentist's perspective

¹Bradley, Curley & Asiano, San Francisco, CA, USA.

The Journal of the American College of Dentists

|July 1, 1997

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Dentist malpractice defense requires understanding patient expectations. Effective communication and education are key to resolving disputes by bridging the gap between professional standards and patient feelings.

Area of Science:

Legal Medicine
Dental Professionalism
Patient-Dentist Relations

Background:

Dental malpractice litigation involves complex dynamics between healthcare providers and patients.
Defense attorneys observe common attitudinal conflicts in dentist defendants facing malpractice claims.

Purpose of the Study:

To analyze the typical attitudes of dentists in malpractice defense cases.
To explore the divergence between professional expectations and patient perceptions in dental disputes.
To identify strategies for effective resolution in dental malpractice cases.

Main Methods:

Qualitative analysis of a defense lawyer's experience over twenty years.
Reflection on observed attitudes in dentist defendants and patient plaintiffs.

Related Experiment Videos

Examination of the role of legal disclosure and education in conflict resolution.

Main Results:

A frequent conflict arises from the 'professional' expectation that a dentist's best effort should suffice, versus a patient's desire for emotional validation.
The defense lawyer's role often involves educating parties to bridge these differing perspectives.
Disclosure of facts and viewpoints facilitates the emergence of resolutions.

Conclusions:

Dentist defendants often exhibit attitudes misaligned with patient expectations in malpractice suits.
Effective communication, particularly understanding the patient's perspective, is crucial for dentists.
Education and open dialogue are vital components in resolving dental malpractice disputes.