Related Experiment Videos
[Responses to customer complaints at commercial laboratories]
1Japan Clinical Laboratories, Inc., Kyoto-pref.
Rinsho Byori. the Japanese Journal of Clinical Pathology
|November 22, 1997
Summary
Commercial laboratories can improve quality by analyzing customer complaints. Addressing communication gaps and test errors through better customer engagement leads to more actionable feedback for laboratory enhancement.
Area of Science:
- Clinical Laboratory Science
- Quality Management