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Patient satisfaction with emergency house calls
T V Perneger1, M Vouilloz, B Greder
1Institute of Social and Preventive Medicine, University of Geneva, Switzerland. perneger@cmu.unige.ch
Summary
Patient satisfaction with emergency house calls is high, strongly linked to perceived treatment effectiveness. This study validated a questionnaire to measure satisfaction, aiding quality improvement in emergency care.
Area of Science:
- Emergency medicine
- Health services research
- Patient experience
Background:
- Emergency house calls are a crucial component of out-of-hospital care.
- Assessing patient satisfaction is vital for evaluating and improving emergency medical services.
Purpose of the Study:
- To identify factors influencing patient satisfaction with emergency house calls.
- To evaluate the psychometric properties of a patient satisfaction questionnaire for this setting.
Main Methods:
- A survey of 389 patients receiving emergency house calls was conducted.
- Data included patient demographics, medical details, and visit circumstances.
- Multivariate analysis examined predictors of satisfaction across different dimensions.
Main Results:
- The satisfaction questionnaire demonstrated good reliability and validity, identifying three dimensions: visit, access, and general attitude.
- Older patient age and perceived treatment effectiveness were significant positive predictors of overall satisfaction.
- Delays in service and complex health issues negatively impacted specific satisfaction dimensions.
Conclusions:
- The developed instrument effectively measures patient satisfaction with emergency house calls.
- High overall satisfaction was observed, with perceived treatment effectiveness being the strongest determinant.
- Regular monitoring of patient satisfaction can drive quality improvements in emergency house call services.