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Patient satisfaction with nursing care in hospitals
A K Jacox1, B R Bausell, D M Mahrenholz
1Wayne State University College of Nursing, Detroit, Michigan, USA.
Outcomes Management for Nursing Practice
|February 12, 1998
Summary
Patient satisfaction is a key nursing quality indicator. The Patient Satisfaction with Nursing Care Questionnaire measures overall hospital experience and specific nursing care dimensions like interpersonal skills, technical abilities, and patient education.
Area of Science:
- Nursing Quality Measurement
- Healthcare Patient Experience
Background:
- Patient satisfaction is increasingly recognized as a critical metric for evaluating the quality of healthcare services, particularly nursing care.
- Assessing patient satisfaction requires validated instruments to capture diverse aspects of the care experience.
Purpose of the Study:
- To report on the development and validation of the Patient Satisfaction with Nursing Care Questionnaire.
- To evaluate patient satisfaction across general hospital stay aspects and specific nursing care dimensions.
Main Methods:
- The study involved two preliminary and one major study to assess the Patient Satisfaction with Nursing Care Questionnaire.
- The questionnaire comprises four general satisfaction questions and 15 items across three nursing care dimensions: interpersonal (caring), technical skills, and patient education.
Main Results:
- The Patient Satisfaction with Nursing Care Questionnaire was developed and studied through multiple research phases.
- The instrument effectively measures patient perceptions of nursing care, encompassing both general satisfaction and specific care attributes.
Conclusions:
- The Patient Satisfaction with Nursing Care Questionnaire provides a comprehensive tool for assessing patient satisfaction with nursing care.
- This validated instrument can be utilized by healthcare institutions to monitor and improve the quality of nursing services.