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Perceived outcome of social work intervention: beyond consumer satisfaction
T McNeill1, D Nicholas, K Szechy
1Department of Social Work, Hospital for Sick Children, Toronto, Ontario, Canada.
Social Work in Health Care
|February 11, 1998
Summary
This study found that specific components of hospital social work services significantly predict patient satisfaction. These findings highlight the value of social work in healthcare settings.
Area of Science:
- Healthcare Management
- Social Work Research
- Patient Experience
Background:
- Patient satisfaction is crucial for evaluating healthcare services.
- Hospital social work services play a vital role in patient care.
- Identifying key drivers of satisfaction can improve service delivery.
Purpose of the Study:
- To identify and measure indicators predicting overall perception of hospital social work services.
- To assess the relationship between specific service components and patient satisfaction.
- To explore patient/family perceptions of social work involvement and outcomes.
Main Methods:
- Literature review to identify satisfaction components.
- Development and administration of a client perception questionnaire.
- Data collection on reasons for social work involvement and goal attainment.
Main Results:
- Identified distinct components that predict overall satisfaction with social work services.
- Findings indicate a positive association between tested components and overall patient ratings.
- The study confirmed the relevance and predictive value of these satisfaction components.
Conclusions:
- Specific components of hospital social work are significant predictors of patient satisfaction.
- The findings support the value and effectiveness of social work interventions in healthcare.
- Implications for practice include focusing on identified components to enhance patient experience and satisfaction.