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Updated: Aug 5, 2026
Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
[Marketing technologies in the system of ensuring the quality of medical care]
Abstract:
A retrospective analysis of the satisfaction of population with extrahospital medical care and of factors influencing it is carried out using special questionnaires. Analysis of the responses permits a conclusion that the majority of respondents are completely or partially dissatisfied with medical care rendered on an outpatient basis and note a decrease of the level of such care. In addition, special groups of respondents are distinguished, who are dissatisfied with extrahospital medical care in general.
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