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Related Experiment Videos

Nurses' responses to patients' communication

M Poggenpoel

    Curationis
    |March 13, 1998
    PubMed
    Summary
    This summary is machine-generated.

    Nurses

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    Area of Science:

    • Nursing
    • Health Communication
    • Patient Care

    Background:

    • Patients, families, and communities report poor communication from nurses.
    • Nurses completing basic training question the need for advanced interpersonal skills courses.

    Purpose of the Study:

    • To explore and describe nurses' responses to patient communication.
    • To identify how nurses' communication patterns impact health promotion, maintenance, and restoration.

    Main Methods:

    • Qualitative, exploratory, descriptive, and contextual research design.
    • Naive sketch method for data collection.
    • Guba's model for ensuring trustworthiness.

    Main Results:

    • Five categories of nurses' responses to patient communication were identified.

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  • Reassuring, giving advice, dictating, explaining, and first-level empathy were observed.
  • The first four communication patterns negatively affect patient health outcomes.

    • Conclusions:

    • Current interpersonal skills training for nurses does not guarantee effective communication.
    • Attitudes and skills for effective patient communication require further development beyond basic courses.