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[A model for handling grievances in nursing services]

S Potgieter, M Muller

    Curationis
    |March 13, 1998
    PubMed
    Summary

    This study presents a new model for managing nursing grievances, developed using qualitative research and expert evaluation. The model was successfully implemented and positively reviewed, with recommendations for further hypothesis testing.

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    Area of Science:

    • Nursing Management
    • Qualitative Research Methods
    • Theory Development

    Context:

    • Grievance management in nursing services requires structured approaches.
    • Existing models may lack comprehensive guidelines for implementation.
    • Need for a theory-generating research strategy to address nursing grievances.

    Purpose:

    • To describe a model for managing grievances within a nursing service.
    • To outline guidelines for model generation and implementation.
    • To evaluate the model's practical application and expert reception.

    Summary:

    • A qualitative, exploratory, descriptive, and theory-generating research strategy was employed.
    • Potgieter's (1992) research provided the conceptual framework for model development.
    • Central concepts were identified, defined, and classified, leading to a practical model.
    • The model was implemented and evaluated via retrospective case study, receiving positive expert feedback.

    Impact:

    • Provides a validated framework for nursing grievance management.
    • Offers practical guidelines for implementing the grievance model.
    • Suggests hypothesis testing for further model validation and refinement.

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