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After the strike: using facilitation in a residency training program

D Andres1, D Hamoline, M Sanders

  • 1Department of Family Medicine, College of Medicine, University of Saskatchewan, Saskatoon.

CMAJ : Canadian Medical Association Journal = Journal De L'Association Medicale Canadienne
|April 4, 1998
PubMed
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Facilitation helped resolve conflicts and restore trust after a medical residents' strike. This alternative dispute resolution method improved collegial relationships and optimized educational time.

Area of Science:

  • Medical education
  • Conflict resolution
  • Healthcare management

Background:

  • Medical education and healthcare settings are dynamic environments prone to inevitable conflict.
  • A strike by residents at the University of Saskatchewan's Department of Family Medicine in 1995 highlighted the need for conflict resolution strategies.
  • Disruptions in educational time necessitate effective methods for addressing and resolving disputes.

Purpose of the Study:

  • To explore the use of facilitation as an alternative dispute resolution method.
  • To identify and resolve areas of conflict following a residents' strike.
  • To restore collegial relationships and optimize the use of remaining educational time.

Main Methods:

  • Facilitation was employed as the primary method for addressing conflict.

Related Experiment Videos

  • Participants explored their experiences of the strike and identified potential areas of conflict.
  • Coping strategies were developed to address identified concerns.

    • Main Results:

    • Participants exhibited a broad range of responses to the strike.
    • Facilitation facilitated the exploration of strike experiences and conflict areas.
    • Although not formally measured, improvements in trust and restoration of collegial relationships were observed.

    Conclusions:

    • Facilitation serves as a constructive approach to managing change and conflict in medical education.
    • This method can help optimize the use of educational time, even after disruptive events.
    • Restoring trust and collegial relationships is a key outcome of effective facilitation in healthcare settings.