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Temporal architecture of violent incidents
1Department of Psychology, University of Nottingham, United Kingdom. ddb@psychology.nottingham.ac.uk
Journal of Occupational Health Psychology
|April 29, 1998
Summary
Customer misconduct often escalates to staff intervention, leading to physical attacks and injuries in pubs and bars. Understanding these violence pathways can inform strategies to enhance staff safety and security.
Area of Science:
- Criminology
- Occupational Health and Safety
- Sociology
Background:
- Work-related violence in pubs and bars poses significant risks to staff.
- Previous research has not fully elucidated the sequential processes leading to these incidents.
Purpose of the Study:
- To analyze the common pathways and stages of violent incidents in British pubs and bars.
- To identify critical points for intervention to reduce violence and injury.
Main Methods:
- Utilized logical pathway modeling on 505 reports of violent incidents.
- Examined sequences of events at a population level to understand incident dynamics.
Main Results:
- The most frequent pathway involved customer misbehavior, staff intervention, physical assault, and subsequent staff injury.
- Violence escalation and injury risks were identified at various stages, including post-exit.
- Specific points for property damage were also highlighted.
Conclusions:
- Findings support targeted staff training for de-escalation and security awareness.
- Strategies should address pre-incident behaviors and post-incident vigilance to mitigate risks.
- Understanding incident pathways is crucial for developing effective violence reduction strategies.