Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

[CLSC's Info-Sante: an effective service?]

L Hagan1, G Garon

  • 1Faculté des sciences infirmières, service communautaires, Université Laval, Québec. Louise.Hagan@fsi.ulaval.ca

Canadian Journal of Public Health = Revue Canadienne De Sante Publique
|May 16, 1998
PubMed
Summary

Info-Santé, a Québec telehealth service, offers high user satisfaction and promotes self-care. The service saves the Québec government millions by reducing doctor visits, though wait times need improvement.

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

The burden and epidemiology of hepatitis B and hepatitis D in Georgia: findings from the national seroprevalence survey.

Public health·2020
Same author

Interprofessional education at Laval University: Building an integrated curriculum for patient-centred practice.

Journal of interprofessional care·2010
Same author

Asthma counselling targeted to removal of domestic animals.

Canadian respiratory journal·2008
Same author

Delivery of herpes simplex thymidine kinase bystander effect by engineered human mesothelial cells for the treatment of ovarian cancer.

Cytotherapy·2003
Same author

Anaphylaxis to Pepto-Bismol.

Allergy·2002
Same author

[Affirming our knowledge: the stakes and the conditions of success].

L'Infirmiere du Quebec : revue officielle de l'Ordre des infirmieres et infirmiers du Quebec·2002

Area of Science:

  • Public Health
  • Health Services Research

Context:

  • The CLSC's Info-Santé service in Québec provides remote health information and guidance.
  • Evaluating user satisfaction and health outcomes is crucial for optimizing telehealth services.

Purpose:

  • To assess user satisfaction, self-care adherence, and cost-effectiveness of the Info-Santé telehealth service.
  • To quantify the impact of Info-Santé on reducing unnecessary physician consultations.

Summary:

  • A survey of 394 Info-Santé users revealed high satisfaction across most indicators.
  • 83% followed nurse recommendations, and 89% felt equipped to manage recurring issues.
  • Longer waiting times for nurse connection were the primary dissatisfaction point.

Impact:

  • Info-Santé significantly reduces healthcare costs, with an estimated saving of nearly $2 million for the Québec Government.
  • The service empowers users in self-care, potentially decreasing the need for in-person medical visits.

Related Experiment Videos