Related Experiment Video
Updated: Aug 13, 2026
16:08
Brain Imaging Investigation of the Impairing Effect of Emotion on Cognition
Published on: February 1, 2012
Emotional dissonance in organizations: antecedents, consequences, and moderators
1Farquhar Center for Undergraduate Studies, Nova Southeastern University, Fort Lauderdale, FL 33314, USA. abraham@polaris.ncs.nova.edu
Genetic, Social, and General Psychology Monographs
|May 23, 1998
Summary
Emotional dissonance, a conflict between felt and displayed emotions, impacts job satisfaction. Social support can buffer this negative effect, offering a key insight for employee well-being.
Area of Science:
- Organizational Psychology
- Occupational Health Psychology
Background:
- Emotional dissonance, a conflict between felt and displayed emotions, is examined.
- The study reconceptualizes emotional labor, viewing dissonance as a facet, not a consequence.
- This approach isolates dissonance's effects on organizational criteria, clarifying prior conflicting findings.
Purpose of the Study:
- To explore antecedents and consequences of emotional dissonance.
- To investigate the moderating role of self-monitoring and social support on the relationship between emotional dissonance and job satisfaction.
Main Methods:
- Empirical investigation of job autonomy and negative affectivity as antecedents.
- Examination of emotional exhaustion and job satisfaction as consequences.
- Testing self-monitoring and social support as moderators.
Main Results:
- Significant relationships were found between emotional dissonance and job autonomy, emotional exhaustion, and job satisfaction.
- Job autonomy and negative affectivity were identified as antecedents.
- Emotional exhaustion and job satisfaction were confirmed as consequences.
Conclusions:
- Emotional dissonance significantly impacts job satisfaction and emotional exhaustion.
- Social support was found to significantly moderate the relationship between emotional dissonance and job satisfaction.
- Findings clarify the role of emotional dissonance in organizational settings.
More Related Videos
07:21The Emotional Stroop Task: Assessing Cognitive Performance under Exposure to Emotional Content
Published on: June 29, 2016
05:22Dissociation of the Confounding Influences of Expectancy and Integrative Difficulty Residing in Anomalous Sentences in Event-related Potential Studies
Published on: May 9, 2019
Related Concept Videos
02:45Self-Discrepancy Theory
One influential perspective on what motivates people's behavior is detailed in Tory Higgin's self-discrepancy theory (Higgins, 1987). He proposed that people hold disagreeing internal representations of themselves that lead to different emotional states.
01:38Cognitive Dissonance
Social psychologists have documented that feeling good about ourselves and maintaining positive self-esteem is a powerful motivator of human behavior (Tavris & Aronson, 2008). In the United States, members of the predominant culture typically think very highly of themselves and view themselves as good people who are above average on many desirable traits (Ehrlinger, Gilovich, & Ross, 2005). Often, our behavior, attitudes, and beliefs are affected when we experience a threat to our...
01:29Impression Management Techniques III: Aligning Actions
Aligning actions are communicative strategies individuals employ to maintain social harmony and preserve personal identity in the face of potential disruptions to social norms. These actions are particularly important in managing social impressions when one's behavior might be seen as inappropriate, incompetent, or morally questionable.Types of Aligning ActionsThe three principal types of aligning actions are disclaimers, accounts, and apologies.DisclaimersDisclaimers are preventive; they are...
01:29Self-Discrepancy and Its Effects
Self-discrepancy theory explains how people compare their actual self to their ideal and ought selves and how mismatches between these self-guides can lead to emotional distress. Developed by E. Tory Higgins, the theory distinguishes among three components of self-concept: the actual self, the ideal self, and the ought self. These refer respectively to how individuals perceive themselves, how they aspire to be, and how they believe they are obligated to be. Emotional well-being, self-esteem,...
01:29The Influence of Cognition on Affect
Cognition plays a pivotal role in shaping emotional experiences, as demonstrated by Schachter and Singer’s two-factor theory of emotion. According to this model, emotion arises from a combination of physiological arousal and cognitive interpretation. The body’s physiological response to stimuli is ambiguous and only gains emotional significance through cognitive labeling. For instance, an increased heart rate and adrenaline surge while standing near an attractive person may be interpreted as...
01:26Causes of Similarity-Dissimilarity Effect
The similarity-dissimilarity effect, a fundamental concept in social psychology, explains how interpersonal similarities and differences influence attraction and social interactions. This effect is supported by three key psychological perspectives: balance theory, social comparison theory, and consensual validation.Balance Theory and Cognitive ConsistencyBalance theory, developed by Fritz Heider, posits that individuals seek cognitive consistency in their relationships. When two people share...