Stress and strain of short haul bus drivers: psychophysiology as a design oriented method for analysis

Psychophysiological measures offer objective information for workplace design according to user requirements. They are, however, rarely applied in industrial practice due to weak points from the designer's point of view, such as the differentiation of various superimposed stressors, inter-individual differences, and the effort required for data acquisition and handling. In this study a set of psychophysiological methods was used to analyse bus driver workplaces as a basis for redesign, and afterwards to evaluate design improvements. During inner-city operation bus drivers are exposed to a particular workload situation, especially due to the high density of traffic and bus stops. Their job is characterized by highly frequent and often simultaneous task execution, performed with a compulsory body posture and under exposure to vibration and noise. To reduce the workload related to the equipment and tasks of bus driving, a research project was initiated to design a new driver workplace that meets the specific ergonomic requirements of the drivers. A detailed workload analysis, consisting of a task analysis, a strain analysis derived from ECG measures and an eye movement analysis was performed during public bus driving in different cities and with different drivers and bus types. Although the results have to be considered as somewhat limited owing to the methodological restraints and conditions of a field study, they provided valuable guidance for design. A new concept for the driver cabin was created based on this database. After installation, this design was evaluated by similar psychophysiological measures. Comparison of the pre- and post results indicates that the redesigned work station reduced workload levels.