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Patient satisfaction with multispecialty interactive teleconsultations

J L Huston1, D C Burton

  • 1Kentucky TeleCare, University of Kentucky, Lexington, USA. jlhust00@ukcc.uky.edu

Journal of Telemedicine and Telecare
|January 1, 1997
PubMed
Summary
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Patient satisfaction with teleconsulting is high, with most users preferring virtual specialist visits. A small percentage, 16%, still favored in-person consultations for telemedicine encounters.

Area of Science:

  • Medical Informatics
  • Telemedicine
  • Patient Care

Background:

  • Telemedicine offers remote healthcare access, expanding patient reach.
  • Evaluating patient satisfaction is crucial for telemedicine adoption and improvement.

Purpose of the Study:

  • To assess patient satisfaction with teleconsulting services.
  • To identify preferences for telemedicine versus in-person specialist consultations.

Main Methods:

  • A survey was conducted with 96 patients utilizing the Kentucky TeleCare telemedicine network.
  • Patient satisfaction was measured using a 7-point Likert scale for overall experience.

Main Results:

  • High patient satisfaction was reported, with a mean score of 6.8/7 for overall satisfaction.

Related Experiment Videos

  • Telemedicine services covered diverse specialties including psychiatry and dermatology.
  • A minority of 16% of patients expressed a preference for in-person consultations.

    • Conclusions:

    • Telemedicine, including teleconsulting, demonstrates a high level of patient satisfaction.
    • While effective, a small patient segment still prefers traditional in-person specialist visits.