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Point-of-service teams: a leadership opportunity
1Mercy Hospital Medical Center, Des Moines, IA 50314, USA.
Abstract:
To welcome the transitions in management and leadership roles, a leader may consider developing the skills necessary to promote the success of interdisciplinary point-of-service teams. The author discusses factors that contribute to success in leading a point-of-service team. Key strategies and leader behaviors are addressed. A case study describing one point-of-service team for patient care redesign is presented and analyzed. The experience was viewed very positively by the leaders of the team; opportunities for further improvement are offered.
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