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Related Experiment Videos

TQM: the essential concepts

D W Chambers1

  • 1Academic Affairs, School of Dentistry, University of the Pacific, San Francisco 94115, USA. dchambers@uop.edu

The Journal of the American College of Dentists
|August 11, 1998
PubMed
Summary
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Total Quality Management (TQM) is a management approach focused on continuous process improvement and customer satisfaction. It emphasizes data-driven adjustments, involving all organizational members for enhanced quality assurance.

Area of Science:

  • Management Science
  • Industrial Engineering
  • Quality Assurance

Background:

  • Total Quality Management (TQM) is a management philosophy with a 75-year history.
  • It evolved from statistical quality control and incorporates American and Japanese management principles.
  • Key TQM principles include continuous improvement, customer focus, and employee involvement.

Observation:

  • TQM focuses on improving processes rather than solely on eliminating defects.
  • Routine data collection and process adjustment are central to TQM.
  • Essential concepts include control cycles, the GEAR model, upstream quality, just-in-time (JIT) delivery, kaizen (continuous improvement), and service quality.

Findings:

  • TQM integrates various methodologies to achieve organizational excellence.

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  • It highlights the critical role of the customer in defining quality.
  • The approach advocates for a holistic view of quality, extending upstream in the supply chain.

    • Implications:

    • Implementing TQM can lead to significant improvements in operational efficiency and product/service quality.
    • A strong customer focus within TQM drives market competitiveness.
    • The continuous improvement ethos fostered by TQM promotes organizational adaptability and long-term success.