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Conflict. Process and resolution

M A Dove1

  • 1Cancer Center, Providence Hospital, Mobile, Alabama, USA.

Nursing Management
|August 11, 1998
PubMed
Summary
This summary is machine-generated.

Organizations, as open systems, face inevitable conflict. This study outlines how to identify destructive conflict, find its root cause, and apply problem-solving techniques for mutually satisfactory resolutions.

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Area of Science:

  • Organizational behavior
  • Conflict resolution studies

Background:

  • Organizations operate as open systems, making them inherently vulnerable to internal and external conflicts.
  • Unresolved conflict can negatively impact organizational dynamics and productivity.

Purpose of the Study:

  • To identify the characteristics of destructive conflict within organizations.
  • To outline a systematic approach for diagnosing the root causes of organizational conflict.
  • To present effective problem-solving techniques for conflict resolution.

Main Methods:

  • Analysis of organizational systems theory.
  • Review of conflict process models.
  • Exploration of established problem-solving methodologies.

Main Results:

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  • Destructive conflict is characterized by specific patterns of interaction and escalation.
  • Root causes often stem from communication breakdowns, resource scarcity, or differing goals.
  • Structured problem-solving leads to outcomes satisfactory for all parties involved.

Conclusions:

  • Proactive identification and resolution of destructive conflict are crucial for organizational health.
  • Understanding the conflict process enables targeted interventions.
  • Effective problem-solving strategies ensure sustainable conflict management and improved organizational functioning.