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Reengineering: deja vu all over again

M Arndt1, B Bigelow

  • 1Clark University, Worcester, MA, USA.

Health Care Management Review
|August 14, 1998
PubMed
Summary
This summary is machine-generated.

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Hospital reengineering promises performance improvements but lacks supporting evidence. This review critiques the literature, addressing the challenge for executives adopting unproven management techniques.

Area of Science:

  • Healthcare Management
  • Organizational Studies
  • Health Services Research

Background:

  • Hospitals are increasingly interested in reengineering for performance enhancement.
  • Reengineering claims include reduced costs, improved work processes, productivity, and patient care.

Purpose of the Study:

  • To critique the existing literature on hospital reengineering.
  • To address the decision-making challenges for hospital executives regarding new management techniques without proven efficacy.

Main Methods:

  • Literature review of healthcare studies on reengineering.
  • Critical analysis of claims versus evidence.

Main Results:

  • A significant lack of empirical evidence supports the purported benefits of hospital reengineering.

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  • Existing literature often promotes reengineering without substantiating its effectiveness.

    • Conclusions:

    • Hospital executives face a dilemma when considering reengineering due to the absence of proof of its efficacy.
    • Further research is needed to validate the claims and outcomes associated with hospital reengineering initiatives.