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Related Experiment Videos

Untrained paraprofessionals' verbal helping behavior. Description and implications for training

A R D'Augelli, S J Danish, G W Brock

    American Journal of Community Psychology
    |September 1, 1976
    PubMed
    Summary

    Untrained helpers frequently used leading questions, not focusing on feelings, indicating a need for improved training in initial helping interactions.

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    Area of Science:

    • Psychology
    • Counseling
    • Communication Studies

    Background:

    • Effective helping skills are crucial for paraprofessionals in initial client interactions.
    • Understanding the verbal behaviors of trainees is essential for developing targeted training programs.

    Purpose of the Study:

    • To analyze the verbal responses of untrained paraprofessionals during simulated helping interactions.
    • To evaluate the frequency and types of responses used by helpers-in-training.

    Main Methods:

    • 131 taped interviews with helpers-in-training were analyzed.
    • The Helping Skills Verbal Response System was used for categorization.
    • Responses were classified into continuing, leading, and self-referent categories.

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    Main Results:

    • Significant variation observed in the number and types of responses given by helpers.
    • Leading responses were twice as frequent as continuing responses.
    • Closed questions were the most common response; few responses addressed helpee feelings.

    Conclusions:

    • The study highlights a tendency for untrained helpers to use less facilitative verbal behaviors.
    • Findings suggest a need to enhance training to encourage more feeling-focused and continuing responses.
    • Improving helper verbal strategies can enhance the facilitative role in initial interactions.