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Updated: Aug 2, 2026
14:32
Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
[Quality control in primary health care. I - Consumer satisfaction]
K Kloetzel1, A M Bertoni, M C Irazoqui
1Departamento de Medicina Social, Faculdade de Medicina da Universidade Federal de Pelotas, C. P. 464, Pelotas, RS, 96100-000, Brasil.
Cadernos De Saude Publica
|October 7, 1998
Summary
Patient satisfaction is a measurable aspect of ambulatory care quality. This study developed a questionnaire demonstrating high agreement across versions, providing a tool for quality improvement in outpatient settings.
Area of Science:
- Healthcare quality assessment
- Ambulatory care research
Background:
- Developing robust methodologies for assessing ambulatory care quality is crucial.
- Patient feedback is essential for understanding healthcare experiences.
Purpose of the Study:
- To introduce a methodology for evaluating outpatient care quality.
- To assess the reliability and validity of a patient satisfaction questionnaire.
Main Methods:
- A sample of 270 outpatients received a 12-item questionnaire.
- Multiple versions of the questionnaire were piloted and compared.
Main Results:
- A high degree of agreement was observed between different questionnaire versions.
- Patient satisfaction proved to be a readily measurable parameter.
Conclusions:
- The developed questionnaire is a reliable instrument for measuring patient satisfaction.
- This tool can guide interventions aimed at improving ambulatory care quality.
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