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Patient-physician E-mail communication

J W Mold1, J R Cacy, E D Barton

  • 1Department of Family Medicine and Preventive Medicine, University of Oklahoma Health Sciences Center, Oklahoma City 73104, USA. jimmold@ouhsc.edu

The Journal of the Oklahoma State Medical Association
|October 9, 1998
PubMed
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Many Oklahomans use computers and email, especially in urban areas. A majority of patients with email access want to communicate with their family physician online.

Area of Science:

  • Health Informatics
  • Primary Care Research
  • Digital Health Adoption

Background:

  • Increasing computer and email access among the general population.
  • Growing interest in leveraging technology for patient-physician communication.

Purpose of the Study:

  • To assess computer and email access among patients in Oklahoma.
  • To determine patient interest in using email for family physician interaction.

Main Methods:

  • Survey of consecutive patients from 23 family physician members of the Oklahoma Physicians Research/Resource Network (OKPRN).
  • Data collection on computer usage, email access, and communication preferences.

Main Results:

  • Significant computer and email adoption in Oklahoma, with higher rates in urban/suburban areas.

Related Experiment Videos

  • A substantial majority of patients with current or planned email access expressed a desire to communicate with their family physician via email.

    • Conclusions:

    • Email technology presents a viable channel for enhanced patient-physician communication in primary care.
    • Addressing potential challenges is crucial for successful implementation of email-based healthcare interactions.