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Human factors for pleasure in product use
1Philips Design, Groningen, The Netherlands.
Applied Ergonomics
|October 13, 1998
Summary
Product design should prioritize user pleasure beyond mere usability. Factors like features, aesthetics, and performance significantly impact user experience and future purchasing decisions, enhancing overall product satisfaction.
Area of Science:
- Human-Computer Interaction
- Product Design
- User Experience Research
Background:
- Traditional human factors research focused on product usability and functional benefits.
- Limited exploration of hedonic and experiential aspects of product use in existing literature.
Purpose of the Study:
- To investigate the concept of 'pleasure' in product use.
- To identify product properties influencing user pleasure and displeasure.
- To understand behavioral correlates of pleasure in product interaction.
Main Methods:
- An interview-based study was conducted.
- Explored hedonic and experiential benefits/penalties of product use.
- Identified product properties impacting pleasure/displeasure.
Main Results:
- Pleasurable product use evoked feelings of security, confidence, pride, excitement, and satisfaction.
- Displeasurable use was linked to annoyance, anxiety, contempt, and frustration.
- Key influencing properties included features, usability, aesthetics, performance, and reliability.
- Pleasurable products showed increased usage regularity and influenced future purchase choices.
Conclusions:
- User pleasure in product interaction extends beyond basic usability.
- Human factors specialists must consider a wider range of factors to maximize user experience.
- Product design should integrate hedonic qualities for enhanced user satisfaction and market success.