Cultural competence in three human service agencies

This paper summarizes findings from applications of the Agency Cultural Competence Checklist in three human service agencies. This checklist was developed on the basis of published literature and culture-specific agencies were chosen to document checklist findings in settings known to be culturally competent. As anticipated, all three agencies were culturally competent in attitudes, although the range of services differed. This paper provides some baseline data for using the checklist in mainstream agencies in which predominantly Euro-American providers serve minority populations.