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Related Experiment Videos

The origin, content, and workload of e-mail consultations

S M Borowitz1, J C Wyatt

  • 1Division of Pediatric Gastroenterology and Nutrition, University of Virginia Health Sciences Center, Charlottesville 22908, USA. Witz@Virginia.edu

JAMA
|October 30, 1998
PubMed
Summary

Electronic mail (e-mail) consultations offer a fast way for parents and healthcare professionals to get patient-specific medical information. This study shows e-mail is an effective tool for timely medical advice.

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Area of Science:

  • Medical Informatics
  • Digital Health Communication
  • Patient-Provider Communication

Background:

  • Limited published data exists on patient-clinician e-mail consultations.
  • Anecdotal evidence suggests widespread use, but empirical data is scarce.

Purpose of the Study:

  • To document experiences with free electronic mail (e-mail) consultations.
  • To analyze the utilization and outcomes of e-mail consultations in pediatric gastroenterology.

Main Methods:

  • Retrospective review of e-mail consultation requests from November 1995 to June 1998.
  • Analysis of request volume, response times, requester demographics, and information sought.

Main Results:

  • Received 1239 e-mail requests over 33 months, averaging 37.6 per month.

Related Experiment Videos

  • 81% of requests came from parents/guardians, 10% from physicians.
  • 87% of requests were answered within 48 hours, with an average response time of under 4 minutes.

    • Conclusions:

    • E-mail facilitates timely access to patient and disease-specific information for parents and healthcare professionals.
    • The study demonstrates the efficiency and utility of e-mail for medical consultations.