Rich in resources/deficient in dollars! Which titles do reference departments really need?

Budget pressures, combined with the growing availability of resources, dictate careful examination of reference use. Two studies were conducted at the University of Maryland Health Sciences Library to examine this issue. A twelve-month reshelving study determined use by title and discipline; a simultaneous study analyzed print abstract and index use in an electronic environment.

Staff electronically recorded statistics for unshelved reference books, coded the collection by discipline, and tracked use by school. Oral surveys administered to reference room abstract and index users focused on title usage, user demographics, and stated reason for use.

Sixty-five and a half percent of reference collection titles were used. Medical titles received the most use, but, in the context of collection size, dentistry and nursing titles used the greatest percentage of their collections. At an individual title level, medical textbooks and drug handbooks were most used. Users of abstracts and indexes were primarily campus nursing and medical students who preferred print resources.

The monograph data will guide reference expenditures in canceling little-used standing orders, expanding most-used portions of the collection, and analyzing underused sections. The abstract and index survey identified the following needs: targeting instruction, contacting faculty who assign print resources, increasing the number of computer workstations, and installing signs linking databases to print equivalents.