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Related Experiment Videos

[User satisfaction in primary care]

J C González Pastor1, L Juandó Perxachs, M Quesada Sabaté

  • 1Médico, CAP Maluquer Salvador, Girona.

Atencion Primaria
|December 29, 1998
PubMed
Summary
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User satisfaction in primary care was assessed using a questionnaire and an analogue scale. The analogue scale correlated well with the questionnaire, offering a simpler method for monitoring patient satisfaction.

Area of Science:

  • Primary Care Research
  • Patient Experience Measurement
  • Health Services Evaluation

Background:

  • Assessing user satisfaction is crucial for healthcare quality improvement.
  • Existing validated questionnaires can be lengthy.
  • Simpler measurement tools are needed for routine monitoring.

Purpose of the Study:

  • To evaluate user satisfaction in primary care settings.
  • To determine the utility of an analogue scale for measuring overall satisfaction.
  • To compare the analogue scale with a validated satisfaction questionnaire.

Main Methods:

  • A multi-centre, descriptive, crossover study was conducted in four primary care centers.
  • A 33-item validated satisfaction questionnaire was administered.

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  • An additional 0-10 analogue scale for overall satisfaction was included.
  • 1349 users participated, with an 84.2% response rate.

    • Main Results:

    • Mean satisfaction via questionnaire was 85%, with highest ratings for personal treatment.
    • The analogue scale yielded an average score of 7.34.
    • A strong positive correlation (r = 0.63, p < 0.001) was found between the analogue scale and the questionnaire.

    Conclusions:

    • Patient satisfaction levels are comparable to other studies.
    • The analogue scale is a quick and simple tool that correlates well with a comprehensive questionnaire.
    • The analogue scale can be effectively used for routine monitoring of user satisfaction, complemented by qualitative data.