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A protocol for people with hearing impairment

M Hayman1

  • 1Llandough Hospital and Community NHS Trust.

Nursing Times
|January 15, 1999
PubMed
Summary

People with hearing impairments have a right to participate in their healthcare decisions. This study developed a protocol to improve communication skills and specialist support for healthcare staff serving this population.

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Area of Science:

  • Healthcare communication
  • Patient rights
  • Disability support

Background:

  • The Patient's Charter emphasizes patient involvement in care decisions.
  • Individuals with special needs, including hearing impairments, require adequate support within the National Health Service (NHS).
  • Effective communication is crucial for equitable healthcare access.

Purpose of the Study:

  • To develop a protocol addressing the specific needs of patients with hearing impairments.
  • To ensure National Health Service (NHS) staff possess the necessary communication and educational skills.
  • To enhance shared decision-making in patient care for individuals with hearing loss.

Main Methods:

  • Review of the Patient's Charter and relevant patient rights legislation.
  • Consultation with stakeholders, including individuals with hearing impairments and healthcare professionals.
  • Development of a structured protocol for staff training and patient communication.

Main Results:

  • A comprehensive protocol was created, detailing the needs of patients with hearing impairments.
  • The protocol outlines essential specialist educational and communication skills for healthcare staff.
  • It provides a framework for improving patient-provider communication and shared decision-making.

Conclusions:

  • Implementing the protocol can significantly improve the healthcare experience for patients with hearing impairments.
  • Enhanced staff skills are vital for upholding the rights of patients with hearing loss.
  • This initiative supports the National Health Service's (NHS) commitment to inclusive and patient-centered care.

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