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Related Experiment Videos

Knowledge-based support for the participatory design and implementation of shift systems

A Gissel1, P Knauth

  • 1University of Karlsruhe, IIP, Department of Ergonomics, Germany. andreas.gissel@sap-ag.de

Scandinavian Journal of Work, Environment & Health
|January 23, 1999
PubMed
Summary

A new knowledge-based software system aids in designing shift systems through a participatory process. This system facilitates collaboration between shift workers, committees, and management, leading to effective and ergonomic shift rotas.

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Area of Science:

  • Occupational Health
  • Human Factors Engineering
  • Software Systems Design

Background:

  • Designing effective shift systems is complex, requiring input from various stakeholders.
  • Traditional methods may not adequately address the needs of shift workers, committees, and management.
  • Participatory design approaches are crucial for successful implementation of new work schedules.

Purpose of the Study:

  • To develop a knowledge-based software system to support the participatory design and implementation of shift systems.
  • To facilitate a joint planning process involving shift workers, the workers' committee, and management.
  • To create a system that generates suitable and ergonomically sound shift rotas.

Main Methods:

  • A model-based approach was employed, involving iterative group discussions and semistructured interviews with experts.

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  • A comprehensive knowledge base of 1713 studies on shift work effects was compiled.
  • A prototype system was developed and tested using 12 case studies, incorporating case-based reasoning.

    • Main Results:

    • The system provides essential information throughout the design process, guiding users in task execution.
    • Case-based reasoning is utilized to propose shift rotas, which can be modified based on worker preferences.
    • The system successfully generated shift rotas that were suitable for specific problems and represented good ergonomic solutions.

    Conclusions:

    • A knowledge-based approach offers valuable support for designing and implementing shift systems.
    • Phased task separation, continuous information provision, and stakeholder integration are key to successful system application.
    • The developed system demonstrates the feasibility of creating effective, participatory shift system designs.