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The Journal of Nursing Administration|May 29, 2004
Work flow analysis: eliminating non-value-added workTerry Capuano, Joanna Bokovoy, Deborah Halkins, et al.Journal of Healthcare Management / American College of Healthcare Executives|October 17, 2009
Complex adaptive strategy to produce capacity-driven financial improvementTerry Capuano, Richard MacKenzie, Kristi Pintar, et al.Pageof 1